Conflict resolution skills are essential for navigating everyday encounters with landlords, employers, and others, but many historically marginalized people who have experienced trauma lack access to such skill-building resources. Negotiation Works partners with community organizations to provide custom courses for their clients who are returning from incarceration, experiencing homelessness, living in domestic violence shelters, or recovering from substance abuse. During sessions, participants role-play scenarios familiar with their lived experiences practicing active listening, effective communication, and other strategies. Course graduates become ambassadors, meeting regularly to continue mutual problem-solving. Partners also take part in professional development workshops so they have the tools to better advocate on their clients’ behalf. Improved relationships, employment, and housing situations cumulate impact, one positive interaction at a time.
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